Cameo Solutions Recognized by Cisco as Unified Contact Center Enterprise Authorized Technology Provider [USA]
Cincinnati, OH– May 20th, 2010 – Cameo Solutions (formally Business Communications by Design (BCBD)) announced today that it has achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Cameo as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the high-end enterprise contact center marketplace.
”The entire Cameo team is energized and focused on the relationship with Cisco, achieving the ATP designation is a significant milestone for us; we are looking forward to leveraging our contact center expertise in partnership with Cisco’s market leading Contact Center solutions,” said Tim Brannock, VP, Sales & Business Development.
“Authorized Technology Provider Partners are instrumental in helping Cisco successfully deploy advanced networking technologies that deliver operational improvements and a competitive advantage,” said Richard McLeod, director of unified communications for worldwide channels at Cisco. “As a Cisco Unified Contact Center Enterprise ATP Partner, Cameo Solutions have invested in the skills necessary to bring enterprise-class contact center solutions to our joint customers.”
To qualify for Cisco Unified Contact Center ATP status, Cameo had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real-world testing to simulate actual end-user conditions.
The Cisco Authorized Technology Provider (ATP) Program is part of Cisco’s go-to-market strategy for emerging technologies. The program helps Cisco to define the knowledge, skills and services that channel partners need to successfully sell, deploy and support an emerging technology. As the market changes, an ATP may be discontinued or evolve into a Cisco specialization.